Customer Guide | Varnish Software
This page is for customers with valid Varnish subscriptions.
Please send an email to firstname.lastname@example.org for support, advice or questions about your Varnish subscription.
Please reach out to email@example.com if you have any questions related to your level of subscription.
Technical documentation is available at https://docs.varnish-software.com/.
Access to the software repositories requires a valid username and password. Please reach out to firstname.lastname@example.org if you have questions related to repository configuration.
For regular support requests, please send an email to email@example.com.
To speed up the process, we will often ask you to provide the output from a script called varnishgather. This script will gather relevant configuration and log entries from the system and archive it in a .tar.gz file. This file can then be sent along with the support request.
- Download the varnishgather script from our Github repository.
- Upload the file to your Varnish system.
- Log in as root.
- Run it.
- Make the output available to us (preferably by HTTP or email).
For critical support requests where SLA is needed, please contact us by phone (available 24/7).
Support review is a review of the current setup. When the review is done, we will deliver a report which will be presented in a phone conference where we go through the findings.
Typical findings are related to software versions, VCL configuration optimizations, parameter optimizations and kernel/operating system tuning related to Varnish performance and stability.